Mental Health Advice & Support

Norfolk & Waveney - Mental Health Advice & Support for 0 -25’s

You don't need a referral, you can get in touch straight away for advice and support.

If you need more specialist help, we will make sure you get to the right person.

Speak To Someone For Advice & Guidance

Just One Number

You might have a parenting question or a worry about your child or young person’s (age 0-19) physical, mental or emotional health. Whatever your reason to call, our team are here to help you.

Phone: Just One Number on 0300 300 0123

Text: Parentline on 07520 631590

Visit: www.justonenorfolk.nhs.uk

Advice On The Go


If you’re 11 – 25 yrs you can get advice and help on the go, 7 days a week until 10 pm.

Kooth offers online counselling, advice and emotional well-being support. 

Visit: www.kooth.com


If you're 11-19 you can text ChatHealth for anonymous and confidential advice and guidance from a health professional.

Text: ChatHealth Norfolk on 07480 635060

Text: ChatHealth Waveney on 07507 333356

Further Support

0 - 18's 

Phone: Supporting Smiles (previously Point 1) on 0800 977 4077 (8am – 7pm) 

Visit: www.ormiston.org/supporting-smiles

Over 16's

Phone: Norfolk & Waveney Wellbeing Service on 0300 123 1503 (9am – 5pm) 

Visit: www.wellbeingnands.co.uk

Help In a Crisis

Urgent Mental Health Support

24/7 immediate advice, support and signposting for people with mental health difficulties in Norfolk and Suffolk.

Phone: 111 and select option 2

Who Else Can Help?

You can also get help from these local, national and digital organisations.

Other Support Available