Our Just One Number team can help you by providing health advice and information about your baby, child or young person. They are able to support you over the telephone, video call or text. Just call 0300 300 0123 or text 07520 631590 with any questions or concerns about your child's health, wellbeing, communication or development. You can also call Just One Number to change appointments or update your contact details.
This service is available from Monday – Friday 8am to 6pm and 9am to 1pm on Saturdays. The phone line can get very busy sometimes but you can leave a voicemail with your details, and a member of the team will call you back as soon as possible.
Every Tuesday - 10am-11am
Speak to a health professional via video call about your child aged 0-19. You can get advice about;
ChatHealth is a secure NHS approved text messaging service for 11- 19 year olds.
All you need to do is text 07480 635060 to start a conversation. You will receive a response from a health practitioner. They are able to answer any messages and offer confidential support and advice to young people.
ChatHealth is available 9am - 5pm Monday to Friday. Any messages sent outside these hours will receive an automated response letting young people know when they will receive a reply and who to contact to get immediate help.
It is recognised that transition to high school is a big event for children and families. It signals a time when children are changing developmentally and starting to become more independent.
It is normal to have a few worries and nerves but most children cope well with starting high school. To support you we have a lot of information here on Just One Norfolk.
The Just One Norfolk Health Passport has been developed to support Norfolk 16-19 year olds make the transition into adulthood and to help young people become more independent with their own health needs. The app provides general health information and advice on a variety of topics!
Download from the Apple app store Download from the Google Play store