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Services To Support You & Your Family

Safeguarding

Families want their children to have happy and healthy childhoods but sometimes they need more support to do this.

We all have a duty to protect children. The information below will advise you how to access support if you are concerned that a child or young person is at risk of harm.

Our services follow safeguarding policies and procedures. If staff are worried about a family or a child, they will seek supervision from our safeguarding teams about the next steps to take, in order to keep children safe. We will always tell families if we are worried about them. 


Examples of Safeguarding Worries

  • "I am worried that a child is in a house where I know there is drug and alcohol use"
  • "My child spends hours online late at night, I don't know who he is talking to."
  • "My grandson's asthma is getting worse but my daughter keeps missing his hospital appointments"
  • "Tony is a teenager that is involved in a gang, I am worried for him and his parents keep reporting him missing"
  • "David is a young carer who looks after his mum in the summer holidays, I wonder if they need some help?"
  • "I have seen a bruise on a baby, he is very young, probably under one!"

Who can Help?

We all have a duty to protect children and young people from harm. If you have any concerns about a child or young person in Norfolk it is always best to share them.

If you think a child is in immediate danger contact the police on 999.

If a child is not in immediate danger but at risk of harm contact the Norfolk Children's Advice and Duty Service (CADS) on 0344 800 8020. Children's Services will listen to your call. They may act immediately to keep a child safe and they also work with families to offer support at difficult times.

You can also contact a member of the Healthy Child Programme by calling Just One Number on 0300 300 0123 or texting Parentline on 07520631590. Our opening hours are 8am-6pm Monday-Friday (excluding bank holidays) and 9am-1pm on Saturdays.

The NSPCC is a registered charity fighting to end child abuse in the UK. You can find advice on how you can keep children safe, where to go for help, and the latest news stories relating to child safety.

The Safer Programme provides advice, information and training on all aspects around safeguarding children, child protection, policies and procedures. Organisations can pay a yearly fee of £30 to join the Safer Programme and ensure their services are up to date with their knowledge and policies. You can ask services that you and your child use if they are part of the Safer Programme.

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